PRIVACY POLICY FOR CHRISTINA HIRST JEWELLERY

This privacy policy sets out how Christina Hirst Jewellery uses and protects any information that you give Christina Hirst when you use this website. Christina Hirst is committed to ensuring that your privacy is protected. Should I ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Christina Hirst Jewellery may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes.


Information I Collect

To fulfil your order, you must provide Christina Hirst Jewellery with certain information, such as your name, email address, postal address, payment information (through third party payment processor Zettle - see their Privacy Policy: https://www.zettle.com/gb/legal/privacy-policy), telephone number, and the details of the product that you’re ordering.

You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.


Why I Need Your Information and How I Use It

I require this information to understand your needs and provide you with a better service. In particular I collect it for the following reasons:

  • To fulfil your order. I may get in touch with you by email or phone if I have questions regarding your order.
  • Internal record keeping.
  • I keep certain information as necessary for the purpose of our legitimate business interests and lawful obligations.
  • I may use the information to improve our products and services.
  • I may periodically send promotional emails about new products, special offers or other information I think you may find interesting using the email address you have provided. You can change your subscription preferences at any time by unsubscribing from our mailers or by contacting us at the address below. My mailing list emails are sent through a secure permission-based email system called MailChimp (see their Privacy Policy at https://mailchimp.com/legal/privacy/).


Information Sharing and Disclosure

Information about our customers is important to our business. I share your personal information for very limited reasons and in limited circumstances, as follows:

  • To comply with UK tax law.
  • Service providers. I engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
  • Online selling platforms. If you order through Etsy or Coburg House Studios I use the information provided by these third parties for the fulfilment of your order only. I may contact you during the order process with questions relating to your order.


Data Retention

I retain your personal information only for as long as is necessary to provide you with our services and to fulfil our legitimate business interests and lawful obligations, which may be up to 10 years.

The data I will keep includes your order form, contact details and email correspondence regarding your order. I may also be required to share some of this information to comply with our legal, regulatory and tax obligations

If at any time you feel that there is an issue with the way Christina Hirst Jewellery handles your data then you can contact the ICO (Information Commissioner’s Office).


Your Rights

Data Protection Law means that you have extensive rights regarding the collection, storage and use of your data.

Under the GDPR (General Data Protection Regulation) you have the following rights as an individual regarding your data:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling

If you would like to find out more about these rights, or if you would like to report a breach of them then you can contact the ICO (Information Commissioners Office) https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

or call their helpline on 0303 123 1113.

Further contact details for the ICO can be found here: https://ico.org.uk/global/contact-us/helpline/


Security

I am committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, I have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information I collect online.


Links to Other Websites

My website may contain links to other websites of interest. However, once you have used these links to leave my site, you should note that I do not have any control over that other website. Therefore, I cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


How I Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

I use traffic log cookies to identify which pages are being used. This helps me analyse data about web page traffic and improve my website in order to tailor it to customer needs. I only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help me provide you with a better website, by enabling me to monitor which pages you find useful and which you do not. A cookie in no way gives me access to your computer or any information about you, other than the data you choose to share with me. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Your Rights

You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

You may also have rights to change, restrict our use of, or delete your personal information. I may be required to store data for legal reasons such as tax obligations.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the below address.


How to Contact Christina Hirst Jewellery.

For purposes of data protection law, I, Christina Hirst, am the data controller of your personal information. If you have any questions or concerns, you may contact me at

[email protected]

Christina Hirst Jewellery, Coburg House Studios, 15 Coburg Street, Leith, EH6 6ET